Coaching Success

Jamel Shorts pushed through his University of Maryland Global Campus (UMGC) education while working full time, graduating last December at the age of 21 with a degree in cybersecurity. But despite his discipline and drive, he admits to sometimes feeling overwhelmed with doubts and the challenge of getting everything done on time.

When that happened, though, he knew whom to call: Rachel Payne, a UMGC success coach trained to help students stay on track and to intervene when she sees trouble developing.