Uniting Globally: The Power of Client Partnerships on the Mobility Experience

Esmee Mos

"A partnership between a service provider (Altair Global) and a client partner means EVERYTHING! As a service provider, we can only deliver our best services if we know the client company's values, traditions, and culture. This helps us put ourselves in their shoes. To some of our client partners, we say hej (as that is their culture) and to some, we say: Good morning Mr. Bode, and then we are more distant.

Furthermore, there is one word that is of most importance and that is TRUST. Parties need to trust each other; this doesn't come overnight as a relationship needs to be built. Any advice from a service provider to a client partner is not about making things more complicated, it is not about simply trying to bill hours; it is about advising the client of the process, both the good and the bad, and to educate and therefore help the client with their global mobility job. We are trying to make it easier for our client partners with our knowledge, practical tips, experience, and network, so their relocating employees can settle in a new country as quickly and as smoothly as possible. In a good partnership, there is a willingness from both sides to be in frequent contact and discuss issues before they escalate (further); a good partnership is simply TEAMWORK. And, lucky us , we have a lot of those meaningful partnerships with our clients. In the end, we are people working with and for people (both clients and customers), with the head and the heart!"