Entergy Louisiana Hurricane Francine update – 9/15/24, 11 a.m.

Insights > Entergy Louisiana Hurricane Francine update - 9/15/24, 11 a.m.

Entergy Louisiana Hurricane Francine update - 9/15/24, 11 a.m.

09/15/2024

Entergy's Louisiana storm team, which swelled to more than 8,000 strong at the height of response efforts, continues to make steady progress restoring power and has narrowed in on the hardest hit areas of the Bayou Region.

At this time, fewer than 15,000 customers in southeast Louisiana remain without power after Hurricane Francine brought strong winds and heavy rain to the state.

All customers who can safely receive power in St. James and St. John parishes are anticipated to be restored today while those in the hardest-hit Terrebonne Parish are anticipated to be restored by tomorrow evening.

With damage assessments nearing completion, scouts have identified damage to nearly 815 utility poles, over 190 transformers, approximately 1,300 spans of distribution wire and more than 650 crossarms that require repair or replacement.

The geography of southeast Louisiana poses unique challenges for utilities, but our dedicated crews have been using specialized equipment like backyard track machines, airboats with buckets and a helicopter with a grapple hook to safely and efficiently carry out repairs.

Customers without power and using portable generators are urged to use them safely and according to the manufacturer guidelines. Please do not use portable generators indoors or near windows, and please do not connect them directly to the wiring of your home as that can send electricity back onto the grid and create a dangerous situation for utility workers trying to restore power.

Be aware of scams

Customers are urged to remain on alert as natural disasters also increases scam attempts. Remember, Entergy will never demand immediate payment from customers over the phone. If a call sounds suspicious, hang-up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.

Make sure your home or business is ready for us to restore your power

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property's electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
• Even if you don't have any property damage, you should still be cautious.
  • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

Here's how you can stay up to date on our restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy's View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at @EntergyLA , @EntergyNOLA , com/EntergyLA and Facebook.com/ EntergyNOLA. Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to com or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• Visit the Entergy Storm Center The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in Spanish and Vietnamese.