Strengthen Your Compliance: Continuous Coaching for Effective Access Controls

Let's review the out-of-band alerting for policy violations connected with APIs for Posture, Malware, and DLP controls. Workflow Automation is an application that enables governance admins to automate the management and resolution of Data Protection incidents, Business Insights events, and ZDX alerts within their organization.

Zscaler Internet Access (ZIA) captures the Data Protection incidents generated from the DLP policies defined in ZIA.

To assist with the review and remediation process of incidents on the Incidents page, Workflow Automation utilizes workflow management features. Admins can use these features to:

• Notify the end user involved in an incident, requesting justification for the incident.
• Escalate the incident to an end user's manager or another approver, requesting justification.

Zscaler Digital Experience (ZDX) generates enriched tickets for different events triggered when the predefined threshold for alert rules defined in ZDX is reached.

By utilizing all the ZDX alert features provided in Workflow Automation, admins can proactively monitor end-user experience and productivity metrics that might fluctuate due to device and network issues within the organization.

This application also aids them in taking necessary steps to resolve and improve end-user performance.

Business Insights manages the usage of the SaaS application licenses provisioned to end users.

This integration also provides the capability to group individual events into event groups and assign priorities to these groups. Admins can configure workflows in Workflow Automation to notify the end user about the event regarding their unused application licenses, request justification, and create a ticket in ServiceNow to deprovision the users based on their response.

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