CharlieCard Store Temporarily Relocates to State Transportation Building at 10 Park Plaza Effective July 27

Riders can access the pop-up location within Conference Room 6 on the second level.

Today, the MBTA announced the temporary relocation of the CharlieCard Store from the Downtown Crossing concourse to the State Transportation Building located at 10 Park Plaza in Boston. The temporary pop-up location will be open to riders at 9 AM on Thursday, July 27, and is on the second level within Conference Room 6. The State Transportation Building is located one block from the Green Line's Boylston Station and the Orange Line's Chinatown Station.

With the safety and comfort of its riders and employees in mind, the MBTA temporarily closed the CharlieCard Store within the Downtown Crossing concourse effective July 17, 2023, due to an air conditioning maintenance issue within the store. With direction from General Manager Phil Eng and through close coordination between MassDOT and many MBTA departments, the MBTA mobilized quickly and expedited processes to provide an alternate pop-up store option to riders. The pop-up store was quickly outfitted with secure infrastructure, computer equipment, and seating areas for riders. Signage and wayfinding was expedited and immediately designed, printed, and deployed within the Transportation Building in order to direct riders to the pop-up store.

The State Transportation Building includes accessible entrances, elevators, and escalators that lead to the second level. At the pop-up store, riders can access the same services available at the permanent store, including:

• Purchasing and accessing passes;
• Replacing damaged or expired CharlieCards;
• Adding credit to RIDE accounts;
• Requesting and processing name changes on Senior CharlieCards, Transportation Access Passes (TAP), or Blind Access Passes.

The pop-up store will be open during the same hours as the permanent CharlieCard Store. More information is available at mbta.com/CharlieCardStore.

The MBTA apologizes for the inconvenience and thanks riders for their patience as the MBTA works to fix the issue. More information regarding the re-opening of the permanent CharlieChard Store will be released when it becomes available.