Training Specialist

The Office of Unified Communications is looking to hire two (2) Training Specialists.

To apply, please visit careers.dc.gov.

Job ID
26893

Location
2720 Martin Luther King Jr. SE

Full/Part Time
Full-Time

Regular/Temporary
Regular

Date Closed
07/28/2024

Area of Consideration
Open to Public

Grade
11

Type of Appointment
Career Service - Reg Appt

Minimum Rate
$65,285.00

Minimum Rate
$84,167.00

Job Summary

This position is located in the Office of Unified Communications (OUC), Office of Professional Standards and Development (OPSD) division. The division of OPSD ensures that OUC employees have the confidence to do what is expected of them, and to provide legendary service to each customer. The incumbent will serve as a Training Specialist for the OUC with responsibility for planning, developing, administering, coordinating, implementing, evaluating, and conducting in-service, career development (occupational and goal oriented) programs to provide for professional and technical career development of departmental personnel.

Duties & Responsibilities

The Training Specialist will instruct, evaluate, and coach Telecommunications Equipment Operators (TEOs) and Dispatchers on the methods and techniques of their specialty areas and how to respond to police, fire and EMS emergency and non-emergency calls from the public. Specifically, the incumbent will conduct a variety of module trainings on "how to", process emergency and non-emergency calls for service, dispatch the appropriate emergency equipment and personnel on initial responses, provide pre-arrival instructions, and ensure that the TEO's have a full understanding and knowledge of how to rapidly transmit computer aid dispatch (CAD) messages between field operating units.

The incumbent will assist in the non-professional course development, test development, and similar staff work such as developing the appropriate delivery of instruction on such issues as specific liability and freedom of information procedures issues in the public safety telecommunications field, according to the District of Columbia's police and fire/EMS guidelines, etc. The Training Specialist will be responsible for the development and presentation of materials administered during seminars, community meetings, and public forums of education which is held on a continual basis to ensure public awareness is maintained as it relates to public safety. The incumbent will assist in reviewing, assessing, and maintaining the operational training program, prepare written and demonstrative instructional materials which incorporate a variety of media, presentation tools, and utilize the same in the familiarization of the public as it relates to customer service at public awareness functions such as Health Fairs, D.C. Fire Station open houses, etc.

Qualifications and Education

Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled.

or

Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:

• Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).
• Supervising or administering a training program.
• Development or review of training/course materials, aids, devices, etc., and evaluation of training results.
• Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

Applicants must possess (1) year of specialized experience equivalent to the next lower grade level that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be credible, specialized experience could include experience in receiving and responding to emergency, non-emergency or customer service calls in a high-volume call center for a large public or private institution.

Thorough knowledge of police, fire and EMS policies, procedures, and regulations related to telecommunications and dispatching operation which enable the incumbent to apply the principles and job techniques to help students acquire the specific, developmental, and full journeyman skills is preferred.

Thorough knowledge of dispatching which includes geographic areas served, the characteristics and capacity of the transportation equipment being dispatched, the number of pieces and variety of equipment dispatched including determining the piece of available equipment best suited for the particular purpose requested is preferred.

Demonstrated experience and proficiency in Microsoft Office Suites and other industry related Programs are highly preferred.

Public link

Please use the above public link if you want to share this noodl on another website.