Summer of AI: Intern Uses AI to help NASA Employees

You've probably interacted with a pop-up virtual agent while shopping online, making reservations, or navigating customer service. These virtual assistants are also a key resource for the over 18,000 civil servants, contractors, and interns at NASA who have human resource questions every day.

That's where Johnpaul Lopez comes in. Lopez, a computer science and IT student, is interning for NASA Headquarters in Washington, D.C., as a virtual agent content management intern for the Office of the Chief Human Capitol Officer (OCHCO). His work is integral in embracing and safely integrating AI (Artificial Intelligence) as a platform to serve employees' needs.

Lopez's team created a chatbot named NOVA (NASA OCHCO Virtual Agent) designed to help NASA employees get answers to their HR-related questions. It can answer over 60 HR topics, with more to come soon. Every day, Lopez is developing new conversational pathways, revising dialogue flows, conducting AI research, and testing NOVA to make sure its responses are accurate and helpful. Lopez contributes daily to NASA's goal of incorporating advanced AI-responsive features in the chatbot's next iteration.

"Joining NASA allows me to be part of the ARTEMIS generation, fostering healthy and exciting relations with fellow interns and mentors I always dreamt to be a part of. Our contributions and mentors pave the path for us to lead the next generation of learners and dreamers," Lopez shared.

Lopez was born in Humacao, Puerto Rico, a small town on the eastern coast of the island. As a child, he competed in school science competitions, built with Legos, and watched documentaries. When he was a baby, his parents made the decision to move their family to Florida, leaving everyone and everything they knew behind to provide Lopez with more opportunities. Throughout his life, Lopez has held a passion for technology and public service. Now, as a first-generation college student, he aims to be part of something bigger than himself and help others.

"My family came from Puerto Rico to give me the best educational opportunities and life I can have here in Central Florida. Everything that I am and do is because of them! I'm a culmination of their hopes, dreams, sacrifices, and perseverance through it all, and I strive to bring my dreams to life by delivering the best work I can," said Lopez.

After his internship, Lopez hopes to continue working in a software role and continue advancing in his career while working on his personal side projects. He aims to stay in the STEM community and help others like him know they can intern for NASA too. Lopez wants future interns to know that the work is hard, but it's worth it, and while everyone's journeys are different, if you have the right balance of hope, faith, and trust in the process, you can make it, too.

"NASA is more than just rocket science; it's a collective of individuals from all fields coming together to tell a story reminding society of our spirit of hope and unity," said Lopez.

Tara Roanhorse/NASA Headquarters