St Columba’s Hospice Care announces clean sweep with ‘exceptional’ inspection results

Edinburgh's St Columba's Hospice Care has, this week, received the final report of an extensive two-day inspection carried out by its regulator, Healthcare Improvement Scotland (HIS), on 17-18April 2024. The organisation was graded 'Exceptional' for all quality indicators reviewed during the unannounced visit, highlighting a clear vision and purpose, effective leadership, robust processes and procedures and an excellent quality of care delivered both in the Hospice and in the community.

The focus of HIS inspections is to ensure that independent health services in Scotland are person-centred, safe, well led, and complying with the necessary standards and regulations. HIS evaluates independent health services in Scotland against its Quality Assurance Framework and the National Health Services (Scotland) Act 1978.

Dot Partington, Deputy CEO of St Columba's Hospice Care, said: "I am incredibly proud to see this HIS Inspection report for St Columba's Hospice Care published. Like most organisations, we've been through a challenging few years and the exceptional quality of care described in the report, is a result of the dedication, expertise and unwavering commitment of our staff and volunteers.

"Every day, we focus on supporting the individual needs of people across Edinburgh and the Lothians facing the impact of life-limiting illnesses and their families. To have this care rated as exceptional reflects the compassion and dedication that we all put into our work, so I'd like to thank our outstanding team for their hard work, adaptability and dedication."

Jon Heggie, Director of Income Generation, said:"I am delighted to see the results of this inspection, the team work tirelessly to deliver services throughout the community so it's great to see everyone's efforts recognised in this way.

"I think it's important to highlight that with just 24% of our running costs funded by the government, results like this wouldn't be possible without the generosity of our amazing supporters and local community. Without them, we wouldn't be able to provide our vital services across Edinburgh and the Lothians."

HIS report findings conclude; 'The environment was clean, uncluttered and in a good state of repair. Patient and staff areas were bright and peacefully decorated. Staff working in the service spoke positively about their experience of working there and felt supported and valued. All staff were enthusiastic about the service. A thorough process was in place of recording the patient's journey while in the care of the hospice. Patients and families told us the care they received was 'excellent'.