Boil Water Notice - Statement from Peter Perry

This is due to Storm Bert and the flooding affecting Tynywaun Water Treatment Works in Treherbert, which serves Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Pentre, Ton Pentre, Gelli and Tonypandy. Customers can confirm whether they are affected via our online postcode checker.

Protecting the health of our customers and providing them with a clean, fresh drinking water supply is our number one priority and we will not take any risks in terms of public health. This is why we are asking customers to boil their water. This requirement may be in place up to the next 7 days and so we wanted to let you know what to expect over the next few days.

Advice on boiling water

All customers impacted by the 'boil water notice' have been notified via text to landlines and mobiles. There is also advice on our website and social media channels but customers will receive the same advice in a hard copy leaflet tomorrow in the post.

Vulnerable customers and schools

Over the last 24 hours, we have been working with hospitals and care homes and delivering bottled water to customers with a high dependency on water who are on our Priority Services Register. We are also delivering bottled water to schools in the affected areas so that they can stay open. If you have a medical condition and need bottled water delivered, you can sign up via our website or call us on 0800 052 0145.

Bottled water stations

Having prioritised our most vulnerable customers and schools, we are now in the process of establishing bottled water stations and will share the details as soon as possible. We ask that customers who need to visit these stations only take what that they need as customers can still use their own supplies to drink as long as it's boiled and customers follow our advice. Further information can be found here.

Compensation

To recognise the inconvenience being experienced by customers and the cost of boiling water, each eligible household will be paid £150 in compensation over the next 10 working days. This will automatically be paid to customers in their bank accounts. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. We will publish details on our website on Tuesday for business customers who are being impacted by this incident.

We will be keeping customers updated but I want to thank you for working with us while we work 24/7 to resolve this issue as soon as possible.

Yours sincerely,

P. Perry
Chief Executive
Dŵr Cymru Welsh Water

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