10/02/2024 | News release | Distributed by Public on 10/02/2024 10:03
VA's third annual Customer Experience (CX) Symposium, held Sept. 16-18, 2024, brought together more than 1,850 industry experts and leaders nationwide. The event focused on how VA is earning Veterans' trust by enhancing the employee experience through leveraging data, tools, technology and engagement.
The symposium was presented in partnership with the Office of Healthcare Innovation and Learning, the Veterans Health Administration, the Veterans Benefits Administration, the National Cemetery Administration, the Board of Veterans' Appeals, VA staff offices and Vet Centers.
The symposium began with an in-person award ceremony on September 16, followed by a virtual learning series over the following two days.
VA's CX theme for 2024, "Own Your Moment - Every Interaction, Every Time," emphasizes the importance of applying the Own the Moment principles in every interaction, whether with customers or employees.
VA Deputy Secretary Tanya Bradsher and senior VA leaders recognized employees, volunteers and facilities for embodying "Own Your Moment" in customer experience, employee experience and trust.
CX Symposium 2024 Award winners
Each award recognizes VA employees, volunteers and facilities for their hard work and dedication to providing an exceptional customer experience. Congratulations to the following award winners. The complete list of CX award winners can be found at CX Symposium 2024 Award Winners.
Secretary's Honor Award for I CARE
Learn more about VA's I CARE Award program and nominate VA employees at https://department.va.gov/icare/.
Volunteer of the Year
Own the Moment
Red Coat Ambassador of the Year
CX Innovation Awards
The CX Innovation Award recognizes employees for their innovation and enhancement of the delivery of experiences above expectations. Visit CX Symposium 2024 Award Winners for the complete list of winners.
Exceptional Experience
The Exceptional Experience awards span several categories, including Best Experience, Most Improved and Service Recovery. Visit CX Symposium 2024 Award Winners for the complete list of winners.
Veterans Health Administration
Veterans Benefits Administration
Vet Center
National Cemetery Administration
For more information on VA Customer Experience or the VA Veterans Experience Office, visit https://department.va.gov/veterans-experience.