28/08/2024 | Press release | Distributed by Public on 28/08/2024 12:58
SAN JOSE, CA-August 28, 2024-Calix, Inc. (NYSE: CALX) unveiled the Calix Field Service App for the Calix Broadband Platform. This app optimizes home visits, equipping field technicians with cloud automation and insights to deliver excellent installation services and facilitate upselling. With the launch of the app, broadband service providers (BSPs) partnering with Calix now have three data-driven residential Wi-Fi installation options: "do-it-yourself" subscriber self-installation via the CommandIQ® subscriber app, assisted subscriber self-installation with remote BSP support using Calix Cloud, and field technician onsite visits fully optimized by the Field Service App. In this way, BSPs can leverage the power of the Calix Platform to impress subscribers from the first touchpoint with customized, data-driven installation experiences. At the same time, the platform allows BSPs to enhance the efficiency of their support teams while continuing to differentiate their offerings with Calix SmartHome™ managed services.
Residential Wi-Fi system installation options are critical to BSP growth, as the fiber-to-the-home (FTTH) market is expected to continue steadily expanding for the next decade. While subscribers are increasingly comfortable with installing their own Wi-Fi systems, field visits are sometimes necessary. Accordingly, Calix now makes three seamless installation options available so BSPs can deploy the strategy that best suits the needs of their subscribers:
"We expect the Field Service App to significantly improve our installation processes," said Troy Mack, network operations manager at West Carolina. "Its flexibility and usability allow it to efficiently guide our technicians, standardize best practices, and deliver critical insights into the subscriber's home network. With the app in hand, I'm confident new technicians can easily follow the same workflow as our seasoned leaders, resulting in streamlined installations, reduced manual tasks, and enhanced operational efficiency and service quality."
As they embrace new installation options to ensure they can meet the needs of every subscriber, all Calix customers can access the award-winning Calix Success organization for more personalized, hands-on support. Calix success managers help BSPs streamline the transition from truck rolls to subscriber self-installation, optimize customer support workflows, and more. They are also rolling out additional installation enablement materials and guidance to complement the launch of the Field Service App.
"Customer support is a major competitive edge for BSPs," said John Durocher, chief customer officer at Calix. "We continuously improve the Calix Platform and Success organization to help our customers meet their subscribers' changing needs. The Wi-Fi system installation is a crucial first step to make a lasting impression. Our success managers are dedicated to helping BSPs get the most out of every installation. By providing data-driven insights and flexible installation options, BSPs can offer the best experience to their subscribers, driving growth while upholding their brand's high standard of support."
Learn how Calix Cloud on the Calix Broadband Platform enables installation options to fit every subscriber's need, helping drive rapid BSP growth.
About Calix
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