Attorney General Mayes Wins Refunds for Arizonans Over Unfulfilled Window Treatment Orders

Friday, October 4, 2024

PHOENIX - Attorney General Kris Mayes announced today that her office negotiated a settlement with All Good Shutter and Blind, LLC, ensuring refunds and future compliance following a consumer fraud investigation.
"This settlement sends a clear message: we expect companies to deliver on their commitments to Arizona consumers," said Attorney General Mayes. "If they don't, we will hold them accountable. Protecting Arizonans from fraudulent business practices is a top priority for my office."
The investigation, prompted by multiple complaints of undelivered custom window treatments, revealed that All Good Shutter and Blind had been accepting payments without fulfilling orders since its operation began in 2016 until its closure in December 2023.
Under the settlement, the company's owners will pay $62,500 for customer refunds. Additionally, they must commit to honest advertising and timely delivery of services and goods in Arizona.
The settlement requires that All Good's owners to "refrain from falsely representing that the goods and/or services they advertise, offer, or sell in or from Arizona will be delivered in a timely manner if such goods and/or services are not available for delivery or fulfillment in a timely manner," and "deliver services and/or goods they advertise or sell In an around Arizona in a timely manner and no later than actually represented to consumers."
The Attorney General's Office will contact eligible consumers regarding refunds. Assistant Attorney General Suzanne Pendergast handled this case.
If you believe you or someone you know has been the victim of consumer fraud, you can file a consumer complaint by visiting our website at www.azag.gov/consumer. If you need a complaint form sent to you, contact the Arizona Attorney General's Office at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431. A copy of the settlement is available here.