Ghana-based operations manager celebrates Delta’s commitment to excellence

Ghana-based operations manager celebrates Delta's commitment to excellence

With almost 20 years spent with Delta, Operations Service Manager Sarah Djabaki Annan favorably recounts her time with the airline and its profound impact on her community.

Since beginning her career at Delta Air Lines 17 years ago, Sarah Djabaki Annan, Operations Service Manager (ACC), has retained an enduring appreciation for the U.S.-based airline for many reasons.

Annan's introduction to Delta happened while the airline first entered the Ghanaian market in 2006. This provided Annan a unique perspective on the triumphs and challenges Delta faced - all while maintaining a reputation for delivering excellence.

The Accra-based operations manager is proud to be associated with Delta because of its community engagement, particularly its breast cancer awareness and youth development initiatives.

"Delta's Breast Care International (BCI) and Junior Achievement (JA) Africa projects have greatly benefitted women and girls in Ghana," Annan said. "Also, the youth Innovation Camps offers students experiential learning simulation exercises, helping to solve real-life business situations and preparing them as workforce for the future."

Annan says she is fascinated by Delta's constant pursuit of innovation to improve the customer experience.

"Over the years, I have witnessed key changes, including the transition from paper to electronic ticketing and the technological advancement of airports in Ghana and around the world, making the travel experience more seamless."

Sarah's current role entails managing people, procedures and processes during all stages of a Delta flight. This includes supervising check-in operations, customer experience and ramp operations.

Alongside her day-to-day work, Sarah serves in additional roles, including:

• Learning Records Administrator: Ensures all Delta staff and business partners handling company operations are up to date and in compliance.
• Lead Complaint Resolution Official: Handling issues related to customers with disabilities.

Sarah enjoystraveling, shopping and cooking, and is dedicated to catching up with friends and family over the phone. Her favorite destination is the Bahamas, with Miami, Florida as a close second.

When flying to the U.S., Sarah advises people to always choose Delta because of its top priorities of safety and customers' needs, offering hospitality from the heart.

As the first U.S. airline to initiate service to Ghana, Delta remains the largest operator in the U.S.-Ghana market, offering year-round daily service from New York-JFK.

Furthermore, in late October 2024, Delta will upgrade its aircraft serving Ghana to the 281-seat Airbus A330-900neo, adding nearly 1,000 more seats each week, providing 30% more capacity between Ghana and the U.S. The aircraft features four differentiated cabin experiences: Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin.

• Ghana