Cloud-Native BSS Opportunities and Benefits

Comprising hardware and software tools, OSS (operations support systems) and BSS (business support systems) are essential IT systems that form the backbone of the telecommunications industry. Operations support systems and business support systems tap into cloud computing, automation tools, and analytics to streamline operations and customer activities across the entire telecom organization.

OSS manages the technical side (network operations), while BSS handles business (customer-facing) tasks such as billing. An OSS helps telecom companies manage multiple network operational activities and functions, including:

• Network planning
• Network inventory
• Fault management
• Service provisioning
• Configuration
• Service assurance

A BSS simplifies many business activities, including

• Customer billing
• Subscription management
• Order fulfillment
• Customer notifications
• Partner relationship management
• Marketing