Zoom is a Leader in the 2024 Gartner® Magic Quadrant™ for UCaaS, Worldwide for the fifth year in a row

Evaluating technology solutions can be a challenge for IT departments, especially when it comes to unified communications as a service (UCaaS) providers. They need to consider several factors such as reliability, easy of deployment, integrations, and AI capabilities, just to name a few.

With all of these things to consider, it's no wonder IT pros turn to Gartner® to help them make important buying decisions. We believe the Gartner Magic Quadrant™ report is a valuable resource for IT leaders. The report provides insight into enterprise technology providers like unified communications within specific markets and measures providers based on their completeness of vision and ability to execute.

For the fifth year in a row, Zoom is a Leader in the 2024 Gartner Magic Quadrant for UCaaS, Worldwide. We're proud to be recognized by Gartner as we feel it reflects our ongoing dedication to the innovation of our UCaaS offerings, which include Zoom AI Companion, Team Chat, Phone, Meetings, and Contact Center.

2024 Gartner® Magic Quadrant™ for UCaaS.

It's an honor to be included as a Leader in the Magic Quadrant for UCaaS, Worldwide for the fifth time. Over the past year, we launched several new product offerings, including Zoom Workplace, our open collaboration platformwith AI Companion, and Zoom Docs, our AI-first collaborative docs solution. We also celebrated the one-year anniversary of Zoom AI Companion, having expanded its capabilities significantly since its launch in 2023. Our commitment to delivering happiness to our customers has never been stronger, and we believe our Leader recognition is a testament to our ability to listen to customers, move quickly, and develop innovative solutions to help them collaborate better.

We invite you to read the entire 2024 Gartner Magic Quadrant for UCaaS, Worldwide report and learn why we've been named a Leader among UCaaS providers.

Previous years Zoom was included in the Gartner Magic Quadrant include:

• Gartner Magic Quadrant for UCaaS, Worldwide, Leader: 2020, 2021, 2022, 2023, 2024
• Gartner Magic Quadrant for Meeting Solutions (formerly known as the Gartner Magic Quadrant for Web Conferencing), Leader: 2016, 2017, 2018, 2019, 2020, 2021

We also recently announced Zoom's recognition as a Customers' Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer for Unified Communications as a Service (UCaaS) report. According to Gartner, vendors recognized by customers as a Customers' Choice meet or exceed the market average for Overall Experience and User Interest and Adoption. We believe this recognition underscores the company's commitment to delivering outstanding user satisfaction, innovative product capabilities, and exceptional support - key factors for IT decision-makers when choosing a UCaaS provider.

Download the report

Source:

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide,Pankil Sheth, Rafael Benitez, Megan Fernandez, Christopher Trueman, 7 October 2024.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zoom.