Why Transformation Should Be at the Core of Your Support Organization

What do Amazon, Apple, Netflix, and Buc-ee's have in common? At first glance, probably not much. They have different backstories, business models, and paths to success. But at the heart of each is a culture of transformation. They continually evolve their businesses to gain-and maintain-their leadership position.

These are high-profile examples of successful transformation, but any company, large or small, can do this. Many Calix customers-like Tombigbee Fiber, SCTelcom, and CTC-have transitioned from generations-old rural telephone companies or electric cooperatives to become broadband service providers (BSPs), leading in their markets. They have wholeheartedly embraced transformation, always adapting to meet subscriber needs.

Transforming Your Service and Support Strategy

Here are five steps to make continuous transformation a core competency of your support organization.