Phoenix PD Launches New Tool for Crime Victims

The Phoenix Police Department is embracing the digital era with the launch of a new customer service tool aimed at enhancing communication with the community. Developed by SPIDR Tech, a leading public service platform for public safety, this software integrates seamlessly with existing computer systems to keep those who call for police services informed and provide real-time updates to victims of crimes.

When someone calls 911 or the Department's non-emergency number from a cellphone, they will now receive a text message confirming their call. In cases of delayed response by the officers, an automated message will be sent to the caller letting them know about the delay. Delays may occur due to officers being diverted to a higher-priority calls or a high volume of calls in the city.

The innovative technology does not stop there. Callers will have the opportunity to give feedback through a user-friendly automated survey about their experience with the Department. The survey will be mobile-friendly and be received as a link on their phone, allowing the caller to complete the survey at their convenience.

"We want to hear from the public about how we're doing. This valuable feedback will help us identify and understand areas where we can improve," said Interim Phoenix Police Chief Michael Sullivan.

In addition to the text messaging service, victims will have access to real-time notifications and updates on the status of their case. By signing up through our new Victim Portal on the Department's website, victims will have 24/7 access to information about their case along with automatic alerts and updates regarding arrests sent via text or email. Traditional methods of case updates through phone calls will still be available.

"One of the guiding principles of the Department's Crime Reduction Plan released earlier this year was to be community and victim-centered. This will allow us to communicate with and better inform the people we serve," said Sullivan.

SPIDR Tech services are set to launch on August 6, 2024.

This service marks a significant step toward enhanced community engagement and streamlined communication. ​​