Introduction of Navi Dial for the Contact Center

As stated in our notice dated May 15, 2024, titled "Notice of Consolidation and Change of Contact Center Customer Dials and Change of Business Hours," effective Monday, November 18, 2024, inquiries from mobile phones will be managed via Navi Dial instead of the traditional toll-free number for certain lines.

Effective Date: November 18, 2024

Please see the table below for details on the changes.

• Please note that for Navi Dial (0570 number), a phone charge of 11 yen (including tax) per 20 seconds will apply when calling from mobile phones and PHS.
• Please note that Navi Dial is not included in the flat-rate call plan of each mobile phone carrier.

November, 2024
SBI Shinsei Bank