HSD Employee Spotlight—Daniel McCoy

Daniel McCoy is a Case Manager with the Aging & Disability Services Division, which plans, coordinates, and advocates for a comprehensive service delivery system for older people, adults with disabilities, and family caregivers in Seattle and throughout King County. He has been a part of the team at Seattle Human Services for a little more than two and a half years.

What is your role at Seattle Human Services?

I am a Care Coordinator for Aging & Disability Services (ADS). The Care Coordination Program supports clients with staying in their homes as they age. ADS Care Coordinators complete an annual assessment that determines the client's monthly caregiving hours. This allows the client to go out in the community and hire state-approved caregivers. We can also support clients in searching for local resources, such as medical equipment.

What made you want to work in human services?

I believe in the work we do in the Aging & Disability Services division, so I moved over from the Washington State Department of Corrections to support our people out in the community. Working in mental health is one lens that has a lot of potential to support people in their time of need. Being an ADS Care Coordinator, you have more ability to directly approve items for a client that will support a more conducive mobile life. I wanted to be more involved in my client's ability to obtain the items they need to make life a little easier.

How has your job changed in recent years?

We have seen an increase in clients who are experiencing mental health barriers that require more support. Some of our clients struggle with understanding the system they have to work in, and how to obtain the medical equipment they need to live an independent life. Care Coordinators support clients with understanding how these governmental systems work and how to request support when clients need it.

What do you love about your job?

I love seeing my people thrive. I love seeing my people succeed in life.

How do you contribute to HSD's overarching goals related to racial equity?

By educating and supporting all who request aid, no matter their background or what has brought them to our Care Coordination program. I believe I am an agent of equity because I listen to each person's needs and provide them with the support that is necessary and relevant for them.

What motivates you or keeps you going?

I see the difference I make in all my people's lives. Knowing I just helped a person get off the streets or the medical equipment they need to breathe makes me come to work every day. I love what I do.

What's one piece of advice for HSD newcomers or recent graduates in your field?

Give yourself grace. We will make mistakes. Understand that making mistakes is a part of being human. The important thing is to learn from our mistakes so that we do better next time.