Important Notice for East Tennessee Residents Affected by Recent Flooding

On September 26 and 27, 2024, severe weather, including rainfall and flash flooding, affected significant portions of the State of Tennessee and the lives and property of Tennesseans. On September 27, 2024, Governor Lee issued Executive Order No. 105, declaring a major disaster and state of emergency, encouraging state agencies to work with persons adversely affected and to take these circumstances into account with respect to providing services.

In response to the severe weather and the executive order, TennCare is ensuring that applications and members' health coverage are not disrupted in the following counties:

• Carter
• Cocke
• Greene
• Hamblen
• Hawkins
• Johnson
• Unicoi
• Washington

We are also working diligently to ensure that members continue receiving essential health care services. If you live in one of the affected counties or have been impacted by the recent severe weather, please reach out to TennCare for any questions or concerns.

Applications and Renewals

If the flooding has affected your ability to access important records, please contact TennCare Connect at 855-259-0701 for assistance with submitting your application or renewal, or go to www.tenncareconnect.tn.gov if you have access to the internet. Please let us know if the storm damage is impacting your ability to return documents requested by TennCare.

Appeals

For those who need to file an appeal or who are awaiting an appeal decision, please reach out to our Eligibility or Medical Appeals team if you have any questions regarding your appeal status.

• Call TennCare Eligibility Appeals for free at 1-855-259-0701.
• Call TennCare Member Medical Appeals for free at 1-800-878-3192.

Pharmacy Services

TennCare, CoverKids, and CoverRX members who need assistance with filling prescriptions should contact their pharmacy. The pharmacy can assist you in obtaining the medications you need if you are experiencing difficulties.

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