Knight Insurance Group's Dorian Harmon named 2024 Ohio Oustanding CSR of the Year

PRESS RELEASE

Contact:

Diane Keil-Hipp, COO
Knight Insurance Group
419.241.5133; [email protected]

Danielle Janecka

Chief Experience Officer
Risk & Insurance Education Alliance
512.349.6181; [email protected]

DORIAN HARMON NAMED 2024 OUTSTANDING CSR OF THE YEAR IN OHIO

AUSTIN, TX (July 23, 2024)- Risk & Insurance Education Alliance has announced that Ms. Dorian Harmon is the 2024 Outstanding Customer Service Representative (CSR) of the Year recipient for the state of Ohio.

To qualify for this top state honor, Ms. Harmon submitted the winning essay about how resilience and adaptability are crucial for CSRs to navigate today's insurance markets. Additionally, Ms. Harmon was selected for having demonstrated outstanding service and professionalism within the insurance community.

Dorian Harmon has worked in the insurance industry since 2003 and is currently a personal account manager at Knight Insurance Group, Toledo, where she has been employed since 2017. She obtained her Certified Personal Risk Manager designation in 2022 after successfully completing five courses in risk management. "I love the feeling of appreciation when my client thanks me for the solution I offered or the reassurance I provided. My clients value our relationship, and my reward is their loyalty and continued business," says Harmon.

"Ms. Harmon was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious award," stated William J. Hold, MBA, CRM, CISR, President & CEO of Risk & Insurance Education Alliance. "Ms. Harmon represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis."

The National Outstanding CSR of the Year Award carries a $2000 cash prize and a scholarship for the recipient's employer to any program offered by Risk & Insurance Education Alliance. The National winner also receives a distinctive gold and diamond lapel pin cast with the Outstanding CSR of the Year emblem. Additionally, the winner's name will be inscribed on a sculpture permanently displayed at the national headquarters in Austin, Texas.

For further information regarding the 2024 Outstanding CSR of the Year Award, contact Risk & Insurance Education Alliance, P. O. Box 27027, Austin, Texas 78755-2027; 800-633-2165; www.riskeducation.org.

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