Meet Ricardo Green: Lowe's Customer Service Star

Ricardo is a product of that training, and Keaton couldn't be prouder. He says of Ricardo, "He's the mascot of the store, and it's snowballed into something positive. It's great customer service through a smile and being known throughout the store, and he's only been here four months."

Ricardo is setting the standard for customer service, and his achievements in such a short time prove that a positive attitude and genuine care can make all the difference.