How Community Banks and Credit Unions Leverage Technology for Personalized Service

Our credit unions and community banking customers tell us to compete with the big financial institutions, they must invest in the right technology. The best digital tools deliver flexibility, insightful analytics, digital channel options, and seamless, innovative interactions. This better serves their customers' needs through online, in-person, and video communication channels.

Bank5 and Digital Federal Credit Union are just two examples of NWN Carousel customers dedicated to enhancing the digital customer experience by investing in speed and reliability, particularly in Security,Unified Communications, Intelligent Infrastructure, Visual Collaboration and Contact Center.

While consumers love the personal touch of community banking, they shouldn't have to sacrifice convenience. As community banks and credit unions embark on their digital transformation journeys, they should consider NWN Carousel's intelligent modern work solutions that leverage AI-powered services to compete effectively with larger banks. Our offerings include:

• AI-Driven Contact Center Solutions: Enhance customer interactions across multiple channels, improving both CX and EX
• Cloud and Hybrid Solutions: Provide scalable, secure, and reliable platforms that evolve with business needs, ensuring cost predictability and performance
• AI-Powered Managed Services: Delivers insights and analytics for better management of services and customer engagement via the Experience Management Platform
• Adoption: Ensures all employees are trained to use new technologies effectively

NWN Carousel's AI-Driven Contact Center Solutions are designed to enhance customer interactions and improve operational efficiency for our banking customers through the integration of advanced AI technologies. Some key features and benefits:

• Integration with Leading Platforms: Seamless integration with platforms like Jack Henry, FiServe, Symitar and others for enhanced agent and customer experience
• Enhanced Customer Experience: AI technologies provide personalized interactions across multiple channels, improving customer satisfaction and first-call resolution
• Operational Efficiency: AI and cloud applications enable quick deployment and adoption of new technologies, improving business continuity and application lifecycle management.
• Flexible Consumption Models: Scalable cloud delivery platforms allow organizations to respond quickly and cost-effectively to fluctuating demand.
• Comprehensive Analytics: Our AI-powered Managed Services via our service delivery, platform, EMP, deliver insights into operations, helping to predict customer contact patterns and refine self-service capabilities.

These solutions are tailored to help financial organizations transition from traditional reactive customer service models to proactive, dynamic, AI-enabled customer engagement strategies.

In addition to Contact Center, we offer Cloud and Modern Work Solutions designed to address the complexities of modern IT environments for onsite and remote banking agents, ensuring seamless operations and enhanced efficiency. Here are the key features and benefits:

Flexible Work Experience: Our solutions support a great flexible work experience, providing secure devices and frictionless connectivity from anywhere, ensuring a consistent user experience regardless of location.

Migration Support: We facilitate the transition from on-premise to cloud with tools and processes that minimize disruption and reduce migration timelines.

Predictable Costs: Standard SaaS offerings and investments in integrated systems, reducing the need for additional management tools.

Enhanced Security and Compliance: Communications across architectures are protected, adhering to the best security practices and regulations.

These integrated AI-powered solutions are tailored to help financial institutions - both big and small - reduce operational costs, manage business risks, and transform the user experience by leveraging cloud capabilities and modern consumption models.

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