September 2024 STARS Award Winner: Jerry Holden

Jerry Holden with the Parks & Recreation Department has been selected as a STAR for the month of September.

The STARS Service Excellence program recognizes outstanding employees who embody the city's standards for service excellence and exemplify the city's core service values. The purpose of the STARS award is to recognize and reward those employees who go beyond their normal job duties in providing outstanding customer service to internal and external customers.

While working on the Greenway, Jerry came upon a family who had just called 911 due to a collapsed family member. He was able to help the family by driving the collapsed family member to the front of the park to meet the EMS. The quick action by Jerry greatly reduced the elapsed time for the family member to receive medical treatment.

STARS stands for "Succeeding Through Attitudes Reflecting Service Excellence." STARS are examples of representing the City in a positive light, exhibiting the core values, and creating a better quality of life for citizens.

The STARS Service Excellence program recognizes outstanding employees who embody the city's standards for service excellence and exemplify the city's core service values. The purpose of the STARS award is to recognize and reward those employees who go beyond their normal job duties in providing outstanding customer service to internal and external customers. The STARS nominations are reviewed each month by a STARS committee consisting of City employees who then vote for the nominees.

Congratulations to Jerry for being named a STAR!