Samsung and GRUBBRR Serve Up Self-Ordering Kiosks for Bojangles

Samsung announces Carolina-born restaurant chain Bojangles will adopt Samsung Kiosks powered by GRUBBRR^® to integrate innovative self-ordering into its restaurant experiences. The decision follows the successful completion of a pilot program in which the adoption of Samsung Kiosks powered by GRUBBRR exceeded more than 50 percent in certain Bojangles locations. Additionally, Bojangles saw an increase in throughput, which led to improved operational efficiencies.

"We have been highly impressed with GRUBBRR since the outset of our dealings. Their team worked closely with ours to integrate their kiosk solution into our existing tech stack, making implementing the kiosks across our locations seamless," said Richard Del Valle, CIO and Chief of Staff at Bojangles during Bojangles' annual conference. "The kiosks provide our guests with an additional way to place their orders, which significantly improved our operational efficiency and increased throughput. The results have exceeded our expectations, and we're excited to bring this technology to more of our locations in the coming months."

Samsung Kiosks powered by GRUBBRR are designed to streamline the customer experience by reducing wait times, improving order accuracy and driving higher average check sizes. The kiosks also provide an intuitive, user-friendly interface that enables customers to easily customize their orders, making the dining experience faster and more enjoyable.

"Bojangles remains a beloved brand not only for its high-quality food but also its unwavering commitment to excellent service," said Sara Grofcsik, Head of Sales, Display Division, Samsung Electronics America. "With the introduction of Samsung Kiosks, Bojangles can elevate the customer experience while enhancing front- and back-of-house operations and easing the demands on restaurant staff. Guests value the modern, consistent self-ordering option that keeps them coming back for more."

"Bojangles is a brand that is focused on delivering exceptional service to its customers, and we're thrilled to be part of their journey," said Sam Zietz, CEO of GRUBBRR. "Our kiosks are designed to empower restaurants with the tools they need to enhance efficiency, increase throughput, and ultimately deliver a better guest experience. We look forward to rolling out our solution across Bojangles locations and driving measurable results."

To learn more about how Samsung Kiosks help restaurants achieve new standards in modern self-service, please visit samsung.com/us/business/displays/interactive/kiosk/.