eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024

Sunnyvale, CA (November 13, 2024): eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.

Businesses are looking for expert guidance on how to leverage AI quickly and safely in their quest to transform their operations. By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals, according to Gartner. eGain will showcase its award-winning AI Knowledge Hub whole-product solution at the event. Moreover, true to the event's motto "For practitioners, by practitioners," eGain will also discuss lessons learned and best practices for success as businesses embark on their Gen AI and knowledge modernization journey.

More information

Featured sessions

• Better Customer Service Through Knowledge Management and Gen AI (Presentation in German)
• • Date and time: November 19, 4:40 pm
  • Speaker: Uwe Schiefelbein, Strategic Client Director, eGain
• Answers at the Touch of a Button: Trusted, AI-Powered (Presentation in English)
• • Date and time: November 20, 3:10 pm
  • Speaker: Anthony Gray, VP EMEA, eGain

Booth highlights

About eGain

eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.eGain.com for more info.

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