Chong Hing Bank Personal Internet Banking Services Enhancement Notification （Version September2024）

To enhance customer experience, the layout and journey of Fixed Deposit Rates Enquiry has been optimized as follows:

• Upon entering Fixed Deposit Rate Enquiry page in Mobile Banking, customer can select the currency and deposit amount on the same page to enquire the rates;
• When placing a Fixed Deposit via Mobile Banking, after selecting the currency, entering deposit amount and promotion code (if any), customer can immediately check the relevant rates while entering the Fixed Deposit Rate Enquiry page;
• When placing a Fixed Deposit via Internet Banking or Mobile Banking, the relevant interest rates will be displayed simultaneously when selecting the deposit tenor.
  
  
  

To facilitate customer in conducting currency exchange, a new button is added for customer to switch the sell/buy currencies and accounts by one click.

Optimize Search Function by Supporting 3 Languages

To allow customers to search differentfunctions more flexibly, Mobile Banking supports trilingual search. For example, searching with "FPS" or "转数快" on the Traditional Chinese version can get the results of "轉數快" related functions.

Optimize "Activation of Personal Internet Banking Services" Layout and Add New Reminder

To provide clearer guidance for customers to activate Personal Internet Banking services and enhance customer experience, the "Activation of Personal Internet Banking Services" function has been optimized as follows:

• Add instructions to guide customers on required information for Personal Internet Banking Services activation;
• Add reminder for the input box of Hong Kong Identity Card number to facilitate customers to enter the information accurately.