10/30/2024 | Press release | Distributed by Public on 10/30/2024 08:19
The holiday season is right around the corner-and consumer trends continue to show that spending during holiday shopping periods is higher than at any other time of year. With this increased spending comes the heightened need for reliable banking services. From credit card and debit card authorizations to deposits and essential withdrawals, customers need to be able to trust their banks to carry out transactions and protect their account information. Consistent network and application performance is critical to banks, especially in an industry where competition is fierce, and reputation impacts customer loyalty.
Digital transformation and mobile banking have revolutionized the financial services industry, making high-quality digital customer experience a top priority for maintaining customer satisfaction and retaining business. Customer service plays a pivotal role in addressing issues when they arise and assisting customers in a timely fashion. With banks having such complex infrastructures, IT teams need end-through-end observability into not only data centers and the cloud but also the dispersed remote sites that make banks convenient and accessible to all.
Four Remote Sites That Benefit from Comprehensive Observability
To troubleshoot efficiently and avoid negatively impacting customers and employees, leading banks benefit from end-through-end visibility at these remote sites:
NETSCOUT Remote Site Observability for Banks
By continuously monitoring network and application performance at remote sites via DPI at scale, IT teams at banks can dramatically reduce MTTR when degradations do occur-or even prevent them before they impact customers and employees. Early-warning capabilities, packet-based information, and proactive synthetic testing to monitor both performance and user experience help mitigate the risk of performance disruptions and maintain business resiliency.
With the holiday season rapidly approaching, leading banks would benefit from assessing their current environment and engaging in capacity planning to account for increased traffic and protect essential banking services. Without comprehensive observability at each business edge-from data centers to the cloud to remote sites and beyond-not only do banks face higher IT support costs to send staff to affected locations but they also risk performance disruptions snowballing into outages that can result in customer attrition and damage the bank's reputation for the foreseeable future.
Register for our upcoming webinar "Observability for Reliable Performance in the Banking Industry." Also, learn more about how NETSCOUT nGenius Enterprise Performance Management solutions increase remote-site observability to slash troubleshooting time for this bank.