MBTA Launches New Mobile App — “MBTA Go”

The Massachusetts Bay Transportation Authority (MBTA) released its new, official mobile app, MBTA Go, a first of its kind for the organization. This initial release makes an early version available to riders with Apple iPhones. The MBTA plans to release a companion version for Android users in February 2025. This app, which was developed in-house and provides real-time information for all fixed-route services, will improve communications between the MBTA and riders. It will also allow the T to share information in a more accessible way.

"I really want to thank the team at the MBTA Technology Innovation Department for their work on this new app," said Transportation Secretary and CEO Monica Tibbits-Nutt. "Putting this app into the hands of many of our riders will make their trips so much more efficient as they will be able to make decisions in the moment about how soon to go to a station stop, what MBTA vehicle to choose for a trip, and how long they'll need to wait. Knowledge is power and this app will be a helpful tool for riders, encouraging more trips on public transportation and making our customers feel empowered as they use transit."

"The public deserves and expects timely and accurate real time information to plan their journeys. This app is just one component as we improve communication. MBTA Go will help us be even more transparent allowing riders to have information to make decisions on travel, particularly for those that rely on our system every day. We hope users will give us feedback as we continue development," said MBTA General Manager and CEO Phillip Eng. "We want riders-whether it's their first time in Boston, or longtime residents-to feel comfortable using public transportation, and this app will be a great tool to accompany people through their trips and to keep them up to date as they navigate the system."

The app will assist riders as they navigate their commutes. Features of the application include:

• Real time rider updates such estimated arrival times and train/bus tracking as they approach stops

• A user-friendly system map that allows riders to click and see what service and transfers are available at each stop and station

• Accessibility in six languages on day one: Spanish, Simplified Chinese, Traditional Chinese, Portuguese, Haitian Creole, and Vietnamese

• Viewable estimated arrival times for a rider's destination stop

More than 4,000 MBTA riders have piloted MBTA Go since July 2024. User feedback and human-centered design are directly influencing the development team's work as they continue to improve the tool.

The app serves as the most authoritative source for MBTA information and the Technology Innovation Department is expecting to share updates approximately every four to six weeks. App updates that riders can look forward to include but are not limited to details about approaching vehicles, like live crowding information and a trip planner that provides route recommendations.

MBTA Go became available in the App Store November 20, 2024, and will eventually be released for Androids in February 2025.