09/25/2024 | News release | Distributed by Public on 09/25/2024 13:19
In today's market, consumers are seeking personalized experiences more than ever. A recent McKinsey study found that 71% of consumers expect brands to tailor their interactions. For businesses that succeed in this, the rewards are substantial-78% of respondents indicated they would become repeat customers and refer friends and family.
As a broadband service provider (BSP), you can tailor offers to meet your subscribers' unique needs-from families with young children to gamers with insatiable bandwidth demands. And now, you can personalize the subscriber experience from the first touchpoint of installation.
Personalize the Experience From Day One
Meet subscribers where they are-and build loyalty from day one-with three residential Wi-Fi installation options:
The new Field Service App, integrated with Calix Cloud, acts as a mobile command center, enabling every field technician to deliver a white-glove service experience seamlessly. Guided workflows make it easy to install the full range of GigaSpire® systems and a growing array of Calix SmartHome™ managed services.
3 Ways Field Techs Can Drive Subscriber Satisfaction
The Field Service App streamlines installation processes, helping field teams boost efficiency while ensuring quality from the start. It also delivers much more than productivity gains. With the app, your field technicians become brand ambassadors, adding value and ensuring subscriber satisfaction at every step of the initial on-site visit.
Here are three ways your field techs can deliver a better subscriber experience:
Enhancing the subscriber experience from day one is crucial for building loyalty and driving value. By equipping field technicians with the right tools, you can ensure flawless installations and offer personalized recommendations that resonate with customers. Delivering service excellence and differentiating with managed services will help you stand out in a competitive broadband market, fostering stronger, long-term relationships with subscribers.
Download the solution brief to learn how the Field Service App can help you deliver a better subscriber experience from the start.