08/28/2024 | News release | Distributed by Public on 08/28/2024 14:17
Patient experience is a fundamental component of quality care. Within ambulatory surgery centers (ASCs), the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey is designed to measure and improve that experience, which, ultimately, leads to better patient outcomes.
Let's explore how the OAS CAHPS survey can elevate the patient experience at your ASC.
Understanding the importance of patient experience in ambulatory surgery centers
Patient experience is a crucial measure of the quality of care in ambulatory surgery centers. Given the high volume of patients at these centers, it's essential to have a well-organized process for collecting and analyzing patient feedback, so ASCs can make necessary improvements beyond the mandate. This practice of prioritizing and understanding the patient experience can lead to higher satisfaction, better clinical outcomes, and more efficient operations.
The case for patient experience measurement at ASCs
Assessing patient experience is essential for several reasons. First, it provides valuable insights into improving care processes. Second, satisfied patients are more likely to return and refer others, which helps drive patient retention. And lastly, regulatory bodies require patient experience metrics as part of their accreditation and funding criteria, making measurement crucial for compliance.
Measuring ASC performance: The role of benchmarking
Benchmarks play a critical role in understanding your ASC's performance and how it compares to others at the local and national level. They help leadership establish realistic goals and identify areas for improvement. And they help ASCs understand how the patient experience varies by clinical need-and where they're excelling or need improvement.
Regulatory vs. nonregulatory considerations
While regulations set the minimum standards, going beyond can greatly improve the patient experience. To stay competitive, healthcare organizations should focus on strategies that will raise the bar, like personalized care and better communication, which will foster a deeper connection with patients, improving their overall experience and satisfaction.
4 key strategies for improving patient experience
Why should ASCs partner with Press Ganey?
Get started with OAS CAHPS to not only meet the upcoming deadline, but effectively measure and enhance patient experience in your ASC. Press Ganey is the only vendor with the expertise, scalability, and support to help you confidently meet these upcoming requirements. Contract with us now to get a head start on setting up your data submission process, test your data files, and unlock best practices.
Reach out to one of our OAS CAHPS experts to learn more.