Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) Though not a surprise, we were ranked again at the very top in each one of the critical capabilities for our market space-knowledge management, digital engagement, automation of engagements, and composability! This recognition comes hot at the heels of the new MQ report for customer engagement, where we were rated as only one of two visionaries!

Gartner Critical Capabilities Reports offer deep insights into vendor offerings. Per Gartner, "Critical Capabilities Reports offer comparative product and service research based on rigorous analysis and are backed by highly structured methodologies."

Here are our scintillating scores:

Knowledge management: 4.8/5.0
Digital engagement: 4.7/5.0
Automation of engagements: 4.5/5.0
Composability: 4.2/5.0

Are you looking to pick the best AI knowledge platform for 2025 and beyond? Gartner has already done the heavy lifting for you! Talk to us now to learn about our easy acquisition and adoption models:

eGain SafeSwitch™: Stuck with legacy KM? SafeSwitch is a unique escape plan. Learn more!

eGain Innovation in 30 Days™: Guided innovation pilot for our solution. No-cost, easy, risk-free. Learn more!

Want to talk to us? Contact us and we will schedule an online meeting to start the conversation!