Ask ServicePower Experts: Brad Hawkins, Chief Solutions Officer

Ask the ServicePower Experts: Brad Hawkins, Chief Solutions Officer

Next up in our Q&A series with ServicePower executives is a brief chat with our industry veteran Brad Hawkins, Chief Solutions Officer.

As our longest-serving employee, Brad has led numerous ServicePower lines of business and is deeply involved with every aspect of the company.

You've been with ServicePower for over 30 years - that's an incredible run! Tell us about your ServicePower journey and your current role.

Brad Hawkins: Yes, 30 years surprises a lot of people, especially these days, when so many people move between companies frequently. And I have to say, it surprises me sometimes when I think about it - three decades!

While it can sound crazy, when I reflect on my time here, it makes sense. First and foremost, I love the company and the people here, and I love what I do - which certainly has changed and evolved over the years. I've held leadership positions at ServicePower in several organizations within the company and have enjoyed and grown from each one. All my roles have combined technical and strategic aspects, and while I didn't know much about field service when I started, I certainly have a thorough understanding of it now -the challenges as well as the opportunities the industry holds. Of course, I've met numerous people over the years with whom I enjoyed great relationships - fellow employees, industry leaders, partners, and customers.

Right now, in my role as Chief Solutions Officer, I oversee the Product and Systems Engineering teams. I work closely with every department within the company. I work on partnerships and strategic direction, and of course, work closely with our customers and partners. Every day brings new challenges and opportunities to help our customers while guiding the company and teams within it.

From the product and solution standpoint, it's fascinating to lead and work with our team to really understand what will be most beneficial to our customers, in terms of helping them succeed, to make sure our products do what is needed. This involves understanding our customers' requirements, their biggest pain points, and their opportunities, while also having a handle on deadlines and our capacity to deliver leading-edge solutions within necessary timelines. And it's not just customers' requirements -- I also am very aware of what industry trends are needed to help ServicePower succeed in the future, which may involve implementing changes our customers are not even aware of yet.

One more thing I'd add about our customers. I truly love working with and guiding them in their field service and digital transformation journeys and do feel these relationships are partnerships. The evolution of the industry is riveting. Evolving technologies like AI, parts integration, and remote support are becoming more and more critical for service organizations to succeed and deliver exceptional service to their customers.

The CSO role, with its attention to customer priorities and challenges, along with oversight of product and solution direction, helps keep organizations focused and moving forward strategically. Brad's interaction with every aspect of the business and ability to understand our customers' business helps ensure functional alignment across ServicePower. His ability to take a holistic approach to solving customer problems and opportunities and positioning them with ServicePower plans and priorities, results in strong partnerships between ServicePower and our customers. And that keeps our customers at the forefront of everything we do and keeps them delivering exceptional field service experiences.

Looking for more insights? Meet ServicePower's executive team here.