CenterPoint Energy has now restored over 2 million impacted customers, expects to reach approximately 98% restoration by the end of day Wednesday, July 17

CenterPoint Energy has now restored over 2 million impacted customers, expects to reach approximately 98% restoration by the end of day Wednesday, July 17

Monday-July-15-2024

Houston - July 15, 2024 - CenterPoint Energy today announced that it has now restored power to over 2 million customers and expects to reach approximately 98% restoration by the end of the day on Wednesday, July 17.

The company is repositioning crews and equipment to address localized outages and areas with significant structural damage to restore electricity to those customers who still remain without power. The company is providing restoration dates to impacted customers and is working to restore customers sooner than expected.

"We are grateful to our customers for their patience as our crews have worked around-the-clock and in difficult conditions to get the lights and air conditioning back on for over 2 million impacted customers as safely and quickly as possible," said Lynnae Wilson, Senior Vice President, Electric Business. "We know the remaining customers are counting on us and are committed to restoring power to all remaining customers able to receive it. As we close in on the remaining outages, customers should ensure that there isn't damage to their weatherheads and are able to receive power."

In addition to damaging CenterPoint's electric infrastructure, severe weather may have caused damage to customer-owned equipment. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, crews cannot safely restore service to the home until a licensed electrician has made the necessary repairs. Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing.

Important safety reminders

• Stay alert - ask to see a company identification badge before allowing a utility worker in your home.
• You can always call CenterPoint and ask if an employee was authorized to visit your home.
• Always stay at least 35 feet away from downed power lines and damaged electric utility equipment.

• Treat all down and damaged equipment as energized and report it to the company at 713-207-2222 or 800-332-7143.
• CenterPoint is currently experiencing longer than usual hold times across its region. The Customer Service team is only accepting calls for electric and natural gas emergencies at this time.
• If using a portable generator, place in a well-ventilated area and never run it inside to avoid a dangerous build-up of carbon monoxide.
• Crews are working to safely restore electric service for you and your family; please be cautious around restoration crews and give them plenty of room to safely assess damage and make repairs.
  

CenterPoint's electric customers are encouraged to enroll in Power Alert Service® to receive outage details and community-specific restoration updates as they become available. For information and updates, visit CenterPointEnergy.com/StormCenter and follow @CenterPoint for updates during inclement weather events.