City of Pueblo Receives Government Experience Award for Second Consecutive Year

PUEBLO-The Center for Digital Government (CDG) announced the winners of the eighth annual Government Experience Awards and the City of Pueblo was recognized as the fourth-place winner of Overall City Government Experience. The CDG awards recognize the achievements of states, cities and counties that have raised the bar on the experience of government services to create a better engaged constituency and a more responsive government.

"I am proud of the work we have done in the City of Pueblo," said City of Pueblo Director of Information Technology Lori Pinz. "Emerging technologies, such as generative Artificial Intelligence (AI), is rapidly advancing the services provided to our citizens. Being recognized as a winner this year demonstrates that our commitment and strategic plans are aligned to the future."

This is the second consecutive year the City of Pueblo's Information Technology (IT) Department has been recognized for their exceptional work. In 2023, the IT Department was recognized as a finalist for the work of digital equity, experience, enhanced accessibility and mobility features and collaborative effort within the community.

Winners of the eighth annual competition create better digital experiences and build trust between state and local governments and the people they serve.

"2024 was marked by AI's role in augmenting the government experience," said Dustin Haisler, President of e.Republic. "While many experiences were enhanced by emerging technologies, it was notable to see leading agencies continue their human-centered approaches to service delivery and management."

"We are at the beginning of a new era where agencies must now focus on building the infrastructure to support the multiple paths and technologies constituents will use to interface with their government," Haisler said.

This year's winners have redesigned websites and enhanced services by integrating AI technology, providing single sign-on, constituent and customer service platforms and systems, and inclusive technologies such as enhanced accessibility, mobility features, and broadband provision and transparency. Winners used generative AI, customer experience portals, multi-lingual chatbots, live chat, voice submissions, online help, location services, and personalization to improve constituent experience in many areas.

The City of Pueblo was included in the announcement of 2024 Government Experience Award winners in the category of city government experience winners.

Overall City Government Experience Winners:

1st Place - City of San Diego, CA
2nd Place - City of Chandler, AZ
3rd Place - City of Bellevue, WA
4th Place - City of Pueblo, CO
5th Place - City and County of Denver, CO
5th Place - City of Virginia Beach, VA

Finalists

City of Alexandria, VA, City of Durham, NC; City of El Paso, TX; City of Fort Collins, CO; City of Los Angeles, CA, City of Riverside, CA

Top government jurisdictions, agencies, departments and special districts will be honored during the Government Experience Awards at the virtual GovX Summit on September 26. The Summit is CDG's premier annual event that showcases the latest trends, best practices and ideas around the evolving experience of government.

To assist in the quantitative scoring process, CDG utilized ScanGov-an open-source evaluation tool that monitors official government website health.

For a complete list of award winners visit Government Experience Awards 2024 Winners Announced (govtech.com).

About the Center for Digital Government

The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation's only media, data and events company focused exclusively on state and local government and education.

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