HHS unveils first Business Plan as a unified agency

North Dakota Health and Human Services (HHS) today announced the 2024 - 2025 Business Plan, the first-ever produced since the Department of Health and Department of Human Services unified nearly two years ago.

The comprehensive plan highlights 74 projects that support the HHS vision that North Dakota can be the healthiest state in the nation. The Business Plan is aligned with HHS's strategic priorities:

• Support the advancement of strong, stable, healthy families and communities.
• Advance the foundations of well-being through access to high-quality services and supports closer to home.
• Optimize disaster and epidemic response and recovery.
• Advance excellence in agency infrastructure and operations.
• Deliver best-in-class customer-centered experiences.
• Foster a culture of excellence where every team member has a voice, adds value, and is empowered to make a difference.

"This Business Plan displays the hard-working, citizen-focused efforts of the largest agency at the State of North Dakota," said Gov. Doug Burgum. "These important supports and services for North Dakotans most in need advance our state's mission to empower people, improve lives, and inspire success."

HHS has over 2,800 full-time team members who serve North Dakotans at 59 locations across the state. HHS services enhance citizens' well-being and quality of life by providing more than 150 programs and services that support economic, behavioral and physical health.

"Our teams have been empowered and commissioned to make positive changes as we understand our success as an agency is not determined by the number of our programs but is measured by our ability to respond to the needs of those we have been entrusted to serve in the moments that matter," said HHS Commissioner Wayne Salter. "It also serves as an accountability tool, ensuring we remain steadfast in our commitment to our guiding principles and achieving our desired outcomes.

The Business Plan has been published for public review here: 2024-2025 HHS Business Plan: Transforming the Customer Experience | Health and Human Services North Dakota