Seller Protections are in place for sellers impacted by Hurricane Helene

As Hurricane Helene and its effects approach Florida and the Southeast, our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier.

If your business is impacted, eBay will automatically protect your seller performance, including:

• Your Late Shipment Rate (LSR) defects
• Your valid tracking upload rate
• Item Not Received (INR) cases due to late delivery along with any Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier

We're continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations.

As always, thank you for selling on eBay.

The eBay Shipping Team