A-State Introduces Chatbot to Help Students and Campus Visitors

11/08/2024

JONESBORO - In an effort to make Arkansas State University more accessible, student-friendly and user-friendly, the new "Howl Chatbot" is now a resource students can use to ask a myriad of questions.

The chatbot project was a multi-department initiative, which was led by Dr. Nikesha Nesbitt, dean of University College.

"The Howl Chatbot offers students instant support, guidance on campus resources, and answers to their daily questions, helping them feel connected and confident throughout their college journey," said Nesbitt.

Introduced last month, the chatbot received more than 1,400 texts from students in the first 24 hours.

The university has partnered with EdSights, a leader in student-centered support frameworks, to launch this AI SMS-powered resource to provide support to those on campus.

The chatbot, named after mascot Howl, is where students can interact with real staff members at A-State to ask any questions they may have on a variety of topics.

"With timely reminders, personalized responses, and proactive mental health check-ins, the Howl Chatbot will boost student engagement and support, fostering stronger retention rates and academic success," Nesbitt continued.

The questions asked by students include inquiries about registering for classes, upcoming breaks, dining hall hours, and assistance with stress.

Through text messages, the chatbot will interact with students to provide access to resources for any struggles they may be facing.

This new option is aimed at providing an alternative connection to further student success on campus. The student success team at A-State will be the voice behind the AI to provide accurate and timely information.

This is a step to provide a connection to students that they can depend on and keep them on campus through the completion of their degrees.

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