Material Agreement Form 8 K

Item 1.01

Entry into a Material Definitive Agreement.

U.S. Credit Agreement

On October 29, 2024 (the "Effective Date"), Ibex Global Solutions, Inc. (the "Company"), Ibex Limited, Ibex Global Limited, the other borrowers party thereto from time to time, the other guarantors party thereto from time to time, the lenders party thereto from time to time and HSBC Bank USA, National Association, as administrative agent, entered into a credit agreement (the "US Credit Agreement"), which provides for a $25 million secured revolving credit facility (the "US Credit Facility"). The US Credit Agreement and the UAE Credit Agreement (as defined and described below) replaced the Existing Credit Agreement (as defined and described below).

Proceeds from the US Credit Facility are intended to be used to repay the Existing Credit Facility, fund working capital and for other general corporate purposes.

Borrowings under the US Credit Facility bear interest at a per annum rate equal to term SOFR for such period plus 2%, or equal to alternate base rate plus 1%. Term SOFR and the alternate base rate are defined in the US Credit Agreement. In addition: (i) a closing fee at 0.15% of the facility is payable at the time of accepting the US Credit Agreement; and (ii) a commitment fee at 0.25% per annum will be payable by the Company on the non-utilized portion of the US Credit Facility.

The US Credit Agreement includes certain financial covenants in respect of a total net leverage ratio and a fixed charge coverage ratio, and non-financial covenants, including, but not limited to, restrictions on incurring additional debt and liens, making certain restricted payments and investments and engaging in certain transactions with affiliates.

The US Credit Agreement contains events of default customary for facilities of this nature. Upon the occurrence and during the continuation of an event of default, subject to the terms and conditions of the US Credit Agreement, the lenders can declare any outstanding principal of the US Credit Facility debt, together with accrued and unpaid interest, to be immediately due and payable and exercise other remedies.

The foregoing summary of the US Credit Agreement does not purport to be complete and is qualified in its entirety by the terms of the US Credit Agreement, which is filed hereto as Exhibit 10.1 and incorporated herein by reference.

UAE Credit Agreement

On October 29, 2024, Ibex Global FZ-LLC (the "UAE Company") entered into: (i) a revolving loan agreement (committed) together with (ii) a facility offer letter (the "Facility Offer Letter"); (iii) a general terms and conditions applicable to corporate banking credit facilities; and (iv) a letter of deviation (collectively, the "UAE Credit Agreement"), in each case, with HSBC Bank Middle East Limited (the "Bank"). The UAE Credit Agreement provides for a committed $50 million post shipment seller revolving loan credit facility (the "UAE Loan Facility" ) and a $50,000 credit card facility (the "Commercial Card Facility" and collectively with the UAE Loan Facility, the "UAE Facilities"). To secure the UAE Facilities, IBEX Limited provides an irrevocable and unconditional guarantee in favor of the Bank with respect to all monies and liabilities owing or incurred by the UAE Company to or in favor of the Bank.

Borrowings under the UAE Loan Facility bear interest at a per annum rate equal to 3-month term SOFR plus 2%. In addition: (i) a processing fee at 0.15% of the UAE Facilities is payable at the time of accepting the Facility Offer Letter; and (ii) a commitment fee at 0.25% per annum will be payable by the UAE Company on the non-utilized portion of the UAE Loan Facility. The Commercial Card Facility is subject to HSBC's standard commercial card terms and conditions.

The UAE Credit Agreement includes financial covenants in respect of a total net leverage ratio, and non-financial covenants, including, but not limited to, restrictions on disposal of assets and raising additional debt (in each case, subject to carve-outs).

The UAE Credit Agreement contains events of default customary for facilities of this nature. Upon the occurrence and during the continuation of an event of default, subject to the terms and conditions of the UAE Credit Agreement, the Bank can declare any outstanding principal of the UAE Facilities debt, together with accrued and unpaid interest, to be immediately due and payable and exercise other remedies.

The foregoing summary of the UAE Credit Agreement does not purport to be complete and is qualified in its entirety by the terms of the UAE Credit Agreement, which is filed hereto as Exhibits 10.2A through 10.2D and incorporated herein by reference.