Read Your Eligibility Letter Carefully

Sept. 19, 2024
DR-4787-WV FS-011
FEMA News Desk: 215-931-5597
[email protected]

Read Your Eligibility Letter Carefully

If you live in Boone, Hancock, Kanawha, Marshall, Ohio, Roane, Wetzel and Wood counties and were affected by the April 11-12, 2024, storms, flooding, landslides or mudslides, read your FEMA eligibility decision letter carefully. If you have questions, visit a Disaster Recovery Center (DRC) so we can help you with your next steps.

Visiting a recovery center allows you to get personalized, one-on-one help from a FEMA team member. Visit fema.gov/drc to find your nearest one.

Disaster Recovery Centers are located at:

If you can't get to a recovery center, call the Disaster Assistance Helpline at 800-621-3362 to speak with a FEMA staffer. If you use a relay service, such as video relay (VRS), captioned telephone or other service, give FEMA the number for that service.

An eligibility letter explains your application status and what you can do next. It is important to read the letter fully and carefully because it will include the amount of assistance FEMA may provide to you and information on the appropriate use of these funds.

It will also state if you need to submit additional information or supporting documentation for FEMA to continue to process your application. Examples of missing documentation may include:

• Proof of insurance. If you have flood insurance, you must provide a copy of your insurance settlement approval or denial letter to FEMA. If your insurance settlement is insufficient to meet your disaster-related needs, you may be eligible for federal assistance. FEMA cannot duplicate flood, homeowner or renter insurance benefits but may provide assistance for what your policy does not cover.
• Proof of occupancy. Documents that prove the damaged home or rental was your primary residence at the time of the disaster. These can include:
  • Utility Bills
  • Other Bills
  • Employer's Documents
  • Lease/Housing Agreement
  • Landlord letter
  • Rent Receipts
  • Bank Statements and image of the cancelled rent check
  • Public Official's Letter
  • ID cards
  • Social service organization documents
  • Local school documents
  • Federal or state benefit documents
  • Motor vehicle registration
  • Affidavit of residency or other court documentation
  • Mobile home park documents
• Proof of ownership. Provide mortgage/insurance documents, tax receipts, a deed. If you don't have a deed handy, contact your city about obtaining a copy.

For more information on West Virginia's disaster recovery, visit emd.wv.gov,West Virginia Emergency ManagementDivision Facebook page,www.fema.gov/disaster/4787 and www.facebook.com/FEMA.

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FEMA's mission is helping people before, during and after disasters. FEMA Region 3's jurisdiction includes Delaware, the District of Columbia, Maryland, Pennsylvania, Virginia and West Virginia.

Follow us on X at x.com/FEMAregion3 and on LinkedIn at linkedin.com/company/femaregion3

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency, or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 833-285-7448. If you use a relay service, such as video relay service (VRS), captioned telephone service or others, give FEMA the number for that service. Multilingual operators are available (press 2 for Spanish and 3 for other languages).