Nationwide Retirement Solutions earns 10th straight DALBAR service excellence award

Nationwide Retirement Solutions earns 10th straight DALBAR service excellence award

For the 10^th consecutive year, Nationwide has earned the prestigious Plan Participant Service Award from DALBAR, thepreeminent auditor of customer service within the financial services industry.

The honor recognizes Nationwide for its exceptional support to both public and private sector retirement plan participants. DALBAR measured the experiences of participants contacting Nationwide call centers by applying specific criteria to customer interactions with call center representatives.

"Receiving this honor for 10 years in a row validates our commitment to providing an outstanding, one-on-one experience for our customers," said Cheryl Thompson, vice president of operations for Nationwide Retirement Solutions. "Building a culture of caring and equipping our representatives with the expertise and tools they need results in best-in-class support for the more than 2.7 million participants that trust us to help secure their financial futures."

DALBAR, Inc. has a 46-year history and is recognized by the industry and government as an independent third-party expert in the business of providing audits, evaluations, ratings, and due diligence. DALBAR certifications are recognized as a mark of excellence in the financial services community.

Nationwide Retirement Solutions is a business within Nationwide, a Fortune 100 company based in Columbus, Ohio, that is one of the largest and strongest diversified financial services and insurance organizations in the United States. Nationwide Retirement Solutions administers nearly 32,000 retirement plans, helping protect nearly $200 billion in participant assets, and helping secure financial futures for over 2.7 million participants. Nationwide services the highest volume of Governmental 457 plans and demonstrated significant growth corporate 401(k) and not-for-profit 403(b) markets.¹ Nationwide is committed to serving the retirement industry by doing the right thing at the right time through better participant experiences, administrative simplicity and values that translate to service.

Visit nrsforu.com for more information about the tools and services Nationwide provides to retirement plan participants.

Nationwide and the Nationwide N and Eagle are service marks of Nationwide Mutual Insurance Company © 2024 Nationwide

¹ Plan Sponsor 2024 Recordkeeping Survey
NFN-1700AO