09/26/2024 | Press release | Distributed by Public on 09/26/2024 11:13
If there is one thing the recent CrowdStrike outage taught today's leading enterprises, it is that a performance issue in one area can quickly affect an entire environment-and have a lasting customer and business impact. Because of this, IT teams at companies across major industries are seeing the urgent need to take a look at their environment and put measures in place to proactively monitor the performance of mission-critical applications and the quality of user experience to improve troubleshooting when disruptive issues do occur. Planning changes in their infrastructure can also help to accommodate high-traffic events and/or cyclical business changes.
The Pressure Is On
As is true every year, the rapidly approaching holiday season puts a magnifying glass on leaders in the transportation industry. Rather than wondering if an outage will affect a major airline and its valued customers, the question has now become "Which airline will have a network or application glitch that will cause headline-making delays and cancellations this holiday season?"
Once travelers have a negative experience on a specific airline, it can be notoriously difficult to shake that memory from their mind-even if it is a subliminal bias to avoid flying with that airline again. And in an industry such as air transportation where customer experience is centric on retaining business, companies simply cannot afford to become the next holiday headline.
IT teams for today's leading airlines need comprehensive visibility to monitor performance across their distributed infrastructure. With so many interconnected systems, packet-level visibility is vital to assure network and application performance and maintain business continuity to deliver a positive customer travel experience. And the earlier an airline sees an emerging issue, the better!
3 Critical Areas for Visibility
Here are three business-critical areas in the air travel process that require end-through-end visibility to assure performance, protect user experience quality, and minimize business risk:
The Need for NETSCOUT Observability
Transportation companies need comprehensive visibility throughout their environment to continuously monitor performance. It is not enough to rely on third-party performance data or check the status of certain applications while overlooking others. Furthermore, packet-level insights are necessary to uncover the root cause of performance disruptions as quickly as possible and reduce mean time to repair (MTTR). With mission-critical applications scattered throughout the infrastructure in data centers, colocations, and the cloud, end-through-end visibility is needed to give IT teams insight into performance at each essential business edge. Using NETSCOUT nGenius Enterprise Performance Management solutions, IT teams for leading airlines can proactively leverage synthetic testing capabilities as well as deep packet inspection (DPI) at scale to assure network and application performance and quickly ascertain the cause of disruptions to remediate emerging issues before they impact customers, employees, and company revenue and reputation.
With the holiday season rapidly approaching, transportation leaders need to prepare their network and application infrastructure for an influx in traffic and pay close attention to all areas of their environment-from scheduling members of the flight crew to ticketing passengers to monitoring the baggage claim system. Without packet-level observability in place, performance disruptions in one if not all of these areas are bound to set off a chain reaction of delayed and canceled flights, resulting in frustrated customers. When performance issues lead to missed holiday plans for travelers, impacted airlines could very well lose business with those customers in the future-possibly forever.
Learn more about how NETSCOUT solutions help transportation leaders increase observability to assure performance and customer experience quality and prepare for the peak travel season ahead.