SBI Shinsei Bank Ltd.
SBI Shinsei Bank Ltd.
10/04/2024 | Press release | Distributed by Public on 10/03/2024 18:03
Regarding the termination of English support for PowerCall
Regarding the termination of English support for PowerCall
As announced in our June 28, 2024 notice, 'Regarding changes for English support at the contact center and partial revisions to procedures related to transfers and products,' we will be ending our English support for Power Call as of October 1, 2024, except for report of lost cards and unauthorized use.
- Please note that we will continue to accept report of lost cards and unauthorized use 24 hours a day at 0120-456-022.
【 Date of change】October 1, 2024
Please refer to the table below.
| Termination of Incoming Telephone Services | ||
| For Power Flex account holder | 0120-456-022 | Excluding report of lost cards and unauthorized use (Available 24 hours a day, 365 days a year) |
| Opening an account | 0120-456-860 | |
|
Foreign currency buying and selling ［Automated voice system］ |
0120-456-507 |
- Please use PowerDirect (internet banking)PowerDirect (internet banking) after the "Foreign currency buying and selling［Automated voice system］" service has ended.
Please check for the transaction operation guide here.
| Primary Alternative Services |
| WebSite (Inquiries) |
| WebSite (Open an account) |
| Procedure Request Form |
| WebForm (Email) |
| WebForm (Callback) |
- Please confirm our FAQ for substitute services here
October, 2024
SBI Shinsei Bank