11:30 a.m. UPDATE: Hawaiian Electric restoring power as Hurricane Hone passes, most outages on Hawaii Island

11:30 a.m. UPDATE: Hawaiian Electric restoring power as Hurricane Hone passes, most outages on Hawaii Island

Release Date: 8/25/2024

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HONOLULU, Aug. 25, 2024 - Hundreds of Hawaiian Electric employees are working to restore electric service to customers impacted by Hurricane Hone as it moves across the state. These outages were caused by impacts from the storm and were NOT related to the company's Public Safety Power Shutoff (PSPS) program.

As of 11:30 a.m., there are about 18,150 impacted customers without power:

• Hawaii Island: Approximately 14,000 customers, majority in east and south sides of the island
• Maui County: Approximately 750 customers in parts of Upcountry Maui and 1 customer in West Maui
• Oahu: Approximately 3,400 customers in Punchbowl, Kahala and other areas across Oahu

An equipment failure at the Iwilei substation on Oahu caused an outage at about 5 a.m. throughout downtown Honolulu and Chinatown. It was repaired and power restored to customers shortly after 10 a.m. A separate downtown outage at about 3:40 a.m. was caused by a car hitting a high-voltage transformer in a parking garage. A small number of customers are affected and repairs are underway.

If you see a downed power line, assume it is energized and dangerous. Stay at least 30 feet or more away from all power lines. Warn others to stay away. For emergency assistance call 911. For Hawaiian Electric, call our Trouble Line:

• Oahu: 1-855-304-1212
• Hawaii: (808) 969-6666
• Maui: (808) 871-7777
• Molokai: 1-877-871-8461

We are experiencing high call volume. If you receive a busy signal, please keep trying.