BNSF Intermodal: Thanksgiving 2024 Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 28, and Friday, November 29. BNSF will continue to operate Intermodal trains over the holiday. However, due to lighter volumes of traffic and possible train consolidations, we anticipate shipments from Tuesday, November 26, through noon on Wednesday, December 4, may experience delays of up to 48 hours. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

INTERMODAL FACILITY OPERATIONS
All BNSF Intermodal hubs will observe normal working hours during the holiday period. As a reminder, BNSF will add a standard $150 credit for every unit that outgates on a BNSF storage holiday as defined in BNSF's Intermodal Rules and Policies Guide (located in the Rules and Publications section of our Customer Portal - must be logged in for viewing) from any BNSF-operated intermodal facility (Group 1 or 2). Storage credits may be accessed and applied to any unit at any BNSF facility via the Intermodal Storage Credit Tool on the BNSF in the Web Tools section of our Customer Portal.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF's Tracing web tool by logging in to the BNSF Customer Portal with your username and password and selecting the Trace tab on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 29. Normal coverage will resume on Saturday, November 30.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.