How We Lead: Strategy, Vision and Innovation

Maintaining a competitive edge requires a blend of visionary strategy, relentless innovation and seamless adoption of cutting-edge technologies. At expert.ai, we pride ourselves on consistently pushing innovation in the field of AI applied to language data. Our recent recognition as a Leader in The Forrester Wave™: Document Mining and Analytics Platforms, Q2 2024 Wave Report, where we received the highest scores possible in the Vision, Roadmap and Adoption criteria, is, for us, a testament to our commitment to excellence. Let's explore how expert.ai continues to lead the way through our strategic AI vision, innovative approaches and adoption practices.

AI Vision

It's our vision to provide the most powerful AI tools that capture the value of language. We deliver cutting-edge applications capable of analyzing any document to automate any process and analyze any text to drive insights. Our platform is purpose-built for teams to easily access, customize and manage purpose-built AI applications in the language domain. With an open architecture and a Hybrid AI approach that is Large Language Model (LLM) agnostic, we offer unparalleled flexibility, allowing customers to choose the best tools and language models tailored to their unique technical and business requirements.

Our commitment to creating composable solutions means that we can create apps for customers that address diverse use cases particularly in our vertical markets: media and publishing, insurance, financial services and life sciences. By leveraging reusable domain-specific language models, we help customers minimize technical debt and avoid multiple point solutions. We continue to expand our support for various data types, including unstructured and semi-structured (forms, tables, invoices, etc.). Our expertise in Natural Language Understanding (NLU) and innovations with transformers and LLMs set us apart from Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) technologies.

Innovation in Solving Business Language Problems

Innovation is the cornerstone of expert.ai's leadership in enterprise AI. We are at the forefront of solving complex business language problems through pioneering natural language processing (NLP) and Generative AI (GenAI) solutions. Our dedicated Applied R&D team, comprised of PhD experts with more than a decade of experience in transformer models, is constantly pushing the boundaries of what's possible. This team is actively engaged in government-driven projects, commercial solutions and academic research, training and tuning proprietary LLMs for tasks such as summarization, extraction, retrieval-augmented generation (RAG) and claims validation.

Our Hybrid AI and LLM agnostic approach ensures that we employ the most cost-effective and accurate methodologies to achieve desired business outcomes. This flexibility allows us to stay ahead of the curve, unbound by any single AI methodology. Furthermore, our focus on Responsible AI ensures that our models deliver explainable and traceable results. By incorporating human-in-the-loop (HITL) elements, we build trust in our models and ensure human oversight enhances their reliability and accuracy.

Driving Successful AI Adoption

The true measure of an innovation's success lies in its adoption. The expert.ai Platform is designed to be modular, open and user friendly, supporting both business and technical users in training and reusing language models. Our visual orchestration pipeline workflow UI provides a low-code environment for easily publishing models as REST APIs, making integration seamless.

Our Customer Success team plays a crucial role in ensuring the smooth adoption of our platform. From dedicated onboarding and deployment teams to comprehensive training programs and user adoption planning, we engage with customers at every step. Regular Quarterly Business Reviews (QBRs) help us monitor adoption metrics, identify areas for improvement, and address any issues promptly. Our efforts have resulted in successful migrations of key customers to the new platform, maintaining long-term relationships with those customers.

Conclusion

At expert.ai, our leadership in the AI market is driven by a clear vision, relentless innovation and a robust adoption strategy. By continuously pushing the boundaries of what AI can achieve, we empower businesses to unlock new levels of efficiency and insight. We believe our recognition as a Leader in the Forrester Document Mining and Analytics Platforms, Q2 2024 Wave Report is a testament to our commitment to excellence. As we move forward, we remain dedicated to delivering unparalleled value to our customers and setting new standards in the industry.

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