FedEx Introduces the FedEx Surround® Monitoring and Intervention Solution in Europe

Hoofddorp, October 17, 2024 - Federal Express Corporation, the world's largest express transportation company, announced the European launch of its innovative FedEx Surround® portfolio for monitoring and intervention, designed to elevate logistics and supply chain management by enhancing control and visibility of shipments for customers. The solution will become available to customers in a phased approach, starting with the healthcare sector in the Netherlands, Belgium, Luxemburg, Germany, France, United Kingdom, Ireland, Italy, Spain, and Switzerland. Other European markets and sectors will follow by the end of 2024 and in early 2025.

FedEx Surround® monitoring and intervention technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions. With three levels of service - Select, Preferred, and Premium- the tools support a wide range of industries including healthcare, aerospace, automotive, and high-tech, providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments.

With the FedEx Surround® monitoring and intervention suite, FedEx provides three key benefits to its customers:

1. Flexibility and Control - Surround® dashboard provides near real-time global visibility with predictive analytics using machine learning.

2. Greater Value - Special handling enables prioritised boarding and handling, cold chain support and in- and out-of-network intervention.

3. Peace of Mind - 24/7 proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.

"This is a game-changer for businesses relying on just-in-time delivery and high-stakes shipments", said Wouter Roels, president of Europe at FedEx. "We are constantly learning from the millions of packages moving through our network each day- identifying patterns, trends, cause-effect relationships - and using those insights to improve our service in a more focused way. The launch of FedEx Surround® in Europe means that we can offer our customers smarter ways to manage their supply chain."

FedEx has a strong commitment to innovation, further demonstrated by the strategic use of machine learning technologies within the FedEx Surround® system. The tools integrate seamlessly with the company's existing transportation network, enhancing its robust suite of shipping and tracking solutions. FedEx Surround® monitoring and intervention is set to transform the way businesses manage logistics, offering enhanced visibility and control over their supply chains.

For more information on FedEx Surround® monitoring and intervention, and other innovations, please visit fedex.com/surround.