Zoom Video Communications Inc.
07/02/2024 | Press release | Archived content
Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs
As more information-sensitive work happens online, it's imperative to maintain compliance in regulated industries. Now, more than ever before, there are new tools and ways to collaborate, but many organizations, such as those in healthcare, finance, and legal services, have to follow security and compliance regulations before they can adopt innovative solutions. This means that whole groups of customers need to do additional evaluations before they can use tools like Zoom Whiteboard, Zoom Team Chat, or AI Companion.
To help ensure that a company's deployment of Zoom meets its regulatory obligations, Theta Lake has released eight different apps for the Zoom App Marketplace. These apps provide a more secure, reliable way to capture, archive, and access digital communications for regulated industries. And it couldn't be easier to get started-all it takes to set it up is literally three clicks.
"Theta Lake enables your whole firm to turn on all of the cool features that you'd have for products like Zoom Meetings," said Dan Nadir, Chief Product Officer at Theta Lake. "It really helps our customers-like financial services-use Zoom to their full advantage."
Moving together at the speed of Zoom
Zoom and Theta Lake have partnered to support regulated industries since 2018and have continued to release new capabilities for companies to archive and access critical content generated within Zoom Workplace. In addition, the partnership between Zoom and Theta Lake goes beyond apps built and released for the Zoom Workplace platform. Zoom recently announced Zoom Compliance Managerpowered by Theta Lake (ZCM). ZCM provides compliance, archiving, eDiscovery, data governance, information protection, and risk management for the Zoom suite of communications, and is embedded into the Zoom Admin console.
"We want to meet customers where they're at. We want to keep enabling their technology and collaboration," said Rich Sutton, Co-Founder and CTO at Theta Lake. "Zoom is a huge market leader in terms of their collaboration offerings and the speed of innovation of offering new features and functionalities to keep their customers engaged."
Theta Lake's work on Zoom integrations starts before Zoom even releases products. They collaborate to make sure that the new releases provide the necessary compliance controls as close to launch as possible to enable regulated organizations to deploy the new functionality. Zoom and Theta Lake's close partnership and product team alignment have contributed to the rapid rate of innovation being delivered to customers, validated by Theta Lake's 100% "Would Recommend" rating on Gartner Peer Insights and Theta Lake's 100% year-over-year growth rate since the start of their partnership. Theta Lake's integrations with Zoom Workplace enable Zoom customers at all levels of regulation to meet their compliance obligations.
"We're the only player in this space that can move at the speed of Zoom," Rich said.
Theta Lake captures recordings and transcripts from your Zoom Meetings and Zoom Phone calls.
Accessing stored data in Theta Lake is designed to be cohesive and simple
For organizations focused on maintaining regulatory compliance, accessing and archiving doesn't mean much if they can't quickly locate, parse through, and deliver results based on what they need to find. When you consider each call, meeting, email, or other content that employees create every day, it adds up quickly. You need to have confidence that something is properly and securely stored, and you need to be sure that you'll be able to find it when it's needed.
After extensive research for a compliance and supervision suite for Zoom, Theta Lake was the only platform we seriously considered. It was apparent from our first demo that they understood the needs and requirements of regulated firms and had developed a next-generation solution to enable firms like Advisor Group to more efficiently and effectively manage compliance and supervision for Zoom communications. The solution's cloud-based management along with its seamless out-of-the-box integrations, ease of use, and automated risk detection made it an easy purchase decision that measurably saves costly hours of compliance work every day.
Todd Logan, VP Workplace Technology, Osaic (formerly Advisor Group)
Theta Lake has created an incredibly intuitive admin portal for searching, discovering, and managing the massive amount of content created during a business's regular operations. Certain content in calls, meetings, or transcripts can be automatically flagged as risky or problematic. This helps customers save time trying to navigate the troves of information archived on a regular basis.
All of your archived content is easily accessible and searchable through Theta Lake's admin portal.Theta Lake has been a strategic partner for over six years and we have worked closely to jointly deliver the most advanced compliance and security capabilities for Zoom Workplace. Our shared vision to enable safe, secure, and compliant communications along with our increased collaboration, directly led to the launching of our joint product, Zoom Compliance Manager powered by Theta Lake. This all-in-one solution empowers organizations to confidently leverage the full range of Zoom Workplace communication and collaboration tools while enabling customers' regulatory compliance and helping meet their data governance requirements. With global customer deployments and strong market recognition as a leader in UC security and compliance, along with their ability to match Zoom's accelerated pace of innovation, Theta Lake is the best-in-class compliance solution for Zoom customers.
Adi Regev, Head of Product Verticals, Zoom
Integrating with Zoom Contact Center and what's next for Theta Lake
One of Theta Lake's most impressive recent integrations is Theta Lake for Contact Center, which not only records and archives customer calls but also flags and redacts sensitive information when detected. Many calls within the financial services industry contain credit card information, personally identifiable information (PII), and payment card industry (PCI) data. This extra layer of security opens Zoom Contact Center to regulated customers.
Theta Lake for Zoom Contact Center facilitates compliance for your organization while keeping your customers' personal information secure.
Zoom is pushing the boundaries with AI Companion and Zoom Workplace, and Theta Lake continues to create ways to archive content created on the Zoom Workplace platform, including content generated by AI Companion, such as meeting summaries. Even with all of their recent additions, Theta Lake is still looking to grow their relationship with Zoom.
"As Zoom focuses more and more on workplace solutions-summarization, collaboration, email, and forthcoming Docs-I think we're going to have some very interesting opportunities to become that full compliance platform for Zoom as they continue to build out their full collaboration platform," Rich said.