Top NCQA Scores Reaffirm Capital Health Plan’s Commitment to Quality Care

TALLAHASSEE, Fla. - Capital Health Plan, Inc. (CHP), the trusted Health Maintenance Organization (HMO) serving the Big Bend region, is proud to announce that its continued success in delivering high-quality care has again been recognized by the National Committee for Quality Assurance (NCQA). In the 2024 NCQA Health Plan Ratings, CHP solidified its position as the highest-rated plan in Florida and one of the highest-rated health plans in the nation.-CHP's Commercial Plan is rated 4.5 out of 5 stars in NCQA's Private Health Insurance Plan Ratings 2024, making CHP the highest-rated and only NCQA 4.5-star Commercial Plan in Florida. Out of over 1,000 health plans reviewed by NCQA, only three plans in the nation were rated higher than CHP in the Commercial line of business.

-NCQA's Medicare Health Insurance Plan Ratings 2024 awarded CHP's Medicare Plan a rating of 4.5 out of 5 stars, making CHP the highest-rated and only NCQA 4.5-star Medicare Health Insurance Plan in Florida, with only two plans nationwide receiving a higher rating.

-CHP scored a 5 out of 5 for "Member Rating of the Plan" and "Satisfaction with Health Care."

"These ratings reflect our unwavering commitment to our members and our community," said Sabin Bass, President & CEO of Capital Health Plan. "Being recognized among the best in the nation is a testament to the dedication, expertise, and passion of our entire team. We remain focused on providing exceptional care, and these ratings show that we are fulfilling that promise."

Both ratings are based on comprehensive evaluations by NCQA using data from the Healthcare Effectiveness Data and Information Set (HEDIS®), Consumer Assessment of Healthcare Providers and Systems (CAHPS®), and NCQA Accreditation standards, which assess health plans' effectiveness in providing care, preventing illness, and keeping members healthy.

"These results demonstrate the value CHP continually brings to our community by providing high-quality, member-focused care," said Ken Boutwell, Chairman of CHP's Board of Directors. "We are proud to be recognized once again for our work and the trust we've built with our members."

To learn more about Capital Health Plan, visit capitalhealth.com.

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Capital Health Plan (CHP) is committed to offering affordable, comprehensive health care to its members. In its 42nd year, CHP has grown to serve over 135,000 members in the Florida Panhandle and has an extensive physician network that includes three exclusive CHP health centers providing preventive, primary, and specialty care services. Based in Tallahassee, CHP is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information, visit www.capitalhealth.com.

The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA Accredits and Certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA's HEDIS® is the most widely used performance measurement tool in health care. NCQA's website (https://www.ncqa.org/) contains information to help consumers, employers, and others make informed health care choices.

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