Independence Blue Cross promotes Mike Lentz and Tracy Mueller to Vice President roles

Independence Blue Cross (IBX) today announced the promotions of two leaders responsible for customer service, health plan enrollment, and billing functions that provide essential support to members and customers, health care providers, and other critical partners.

Mike Lentz was promoted to Vice President, Customer Service Operations. In this role, Lentz leads IBX's customer contact center for members and provider network services for hospitals, doctors, and other health care providers.

Tracy Mueller was promoted to Vice President, Enrollment and Billing. Mueller leads operations for health plan enrollment, ID cards, billing, accounts receivable, and broker commissions across all IBX business lines.

"With their experience and expertise, Mike and Tracy will help us keep improving how we support our members in every interaction, whether they enroll in a plan, call the customer contact center or pay a bill. Our members deserve nothing less than excellent, seamless service," said Michael Vennera, Independence Blue Cross Executive Vice President and Chief Strategy, Corporate Development, and Information Officer.

Lentz's 25-year career with IBX includes management of a broad range of operational and customer-facing responsibilities spanning the Medicare, commercial, and third-party administrator lines of business. He also supported overall operations areas, such as training, knowledge, and call center workforce management. Lentz holds a bachelor's degree in business from the Pennsylvania State University.

During her more than 10 years with IBX, Mueller served in prior roles as Director of Operations and Director, Business Solutions Partner, supporting finance and operations. Before joining IBX, Mueller worked at Willis Towers Watson, where she was responsible for merger integration, including the establishment of an enterprise performance management software system. Earlier in her career, she held financial roles at ACE INA, Radian, and Deloitte. Mueller is a certified public accountant and holds a bachelor's degree in accounting from Rosemont College.

Media contact:
Gretchen Toner
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